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Frequently Asked Questions

Frequently Asked Questions (FAQ) – ServiCheetah Shoe Store

Welcome to ServiCheetah, your trusted destination for fashionable and high-quality footwear. We understand that you may have questions about our products, services, and policies. Below, you’ll find answers to some of the most common queries. If you can’t find the information you need, please don’t hesitate to contact our customer support team for further assistance.

1. How can I place an order?

  • You can easily place an order on our website,, by selecting the desired item(s), adding them to your cart, and proceeding to checkout. Follow the step-by-step instructions to complete your purchase.

2. What payment methods do you accept?

  • We accept a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and more. You can find the full list of accepted payment methods during the checkout process.

3. Do you offer international shipping?

  • Yes, we offer international shipping to many countries. Please note that shipping fees and delivery times may vary based on your location.

4. What is your return and exchange policy?

  • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Please review our detailed return and exchange policy on our website for more information.

5. How can I track my order?

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.

6. What should I do if I receive a damaged or incorrect item?

  • We apologize for any inconvenience. Please contact our customer support team immediately, and we will arrange for a replacement or refund. Be sure to provide photos of the damaged item and a description of the issue to expedite the process.

7. Are the sizes accurate?

  • We strive to provide accurate sizing information for all our products. To ensure the perfect fit, we recommend referring to our size chart, which can be found on each product page. If you are unsure about sizing, our customer support team is available to assist you.

8. Can I cancel or modify my order after it’s been placed?

  • Once an order is confirmed, it’s challenging to cancel or modify it. However, if you need to make changes, please contact our customer support team as soon as possible, and we will do our best to accommodate your request.

9. Do you have a loyalty program or newsletter for discounts?

  • Yes, we have a loyalty program that rewards our valued customers with exclusive discounts and offers. You can also subscribe to our newsletter to stay updated on the latest promotions and new arrivals.

10. How can I contact your customer support team?

– You can reach our friendly customer support team through our “Contact Us” page on our website or by emailing [email protected]. We aim to respond to all inquiries promptly.

11. Do you offer delivery in RUSSIA?

Yes, we are delivering in RUSSIA.

Thank you for choosing ServiCheetah for your footwear needs. We look forward to providing you with exceptional products and service. Happy shopping!